Thank you for shopping at cheetastore.net. We are committed to providing you with high-quality products and a satisfying shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.

Eligibility for Refund

  • Items must be returned within 14 days from the date of receipt.
  • The item must be unused, in the same condition that you received it, and in its original packaging.
  • A receipt or proof of purchase is required to process the refund.

Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Perishable goods such as food, flowers, newspapers, or magazines.
  • Intimate or sanitary goods.
  • Hazardous materials or flammable liquids or gases.
  • Gift cards.
  • Downloadable software products.
  • Some health and personal care items.

Process for Returns

  • To initiate a return, contact our customer service team at support@cheetastore.net.
  • Provide your order number and details about the product you wish to return.
  • Once your return is approved, we will provide you with a return shipping label and instructions.

Refunds

  • Once we receive your item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Shipping Costs

  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

  • If you received a damaged or defective item, please contact us immediately at support@cheetastore.net.
  • We will arrange for a replacement or refund and cover the return shipping costs for damaged or defective items.

Exchanges

  • We only replace items if they are defective or damaged.
  • If you need to exchange it for the same item, please contact us at support@cheetastore.net.

Contact Us

We appreciate your business and are committed to providing a smooth and hassle-free shopping experience. Thank you for choosing cheetastore.net.